Refund Policy

Last updated: October 20, 2026

We want you to love what you ordered. If something isn't right, here's how returns and refunds work.

14-day returns

You can return most items within 14 days of delivery for a refund. Items must be unused, unwashed and in their original packaging with tags attached.

Items we can't take back

• Fragrances that have been opened or had the seal removed, for hygiene reasons.
• Earbuds and headphones that have been unsealed, unless they are faulty.
• Items marked as final sale at the time of purchase.

How to start a return

Email [email protected] with your order number and what you'd like to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first.

Damaged or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund, including shipping.

How refunds are paid

Because orders are paid in crypto, refunds are sent as USDT or the asset you paid with, for the euro amount of the refunded items, to a wallet address you give us. Network fees for the refund are covered by us. Refunds are issued within 5 business days of receiving the return.

Exchanges

Need a different size? Tell us when you start your return and we'll reserve the new size for you while the original is on its way back.